cx.surveymonkey.comSurveyMonkey for Customer Experience Teams | SurveyMonkey

Products Product Overview SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you. SurveyMonkey Get data-driven insights from a global leader in online surveys. Integrations Integrate with 100+ apps and plug-ins to get more done. SurveyMonkey Forms Build and customize online forms to collect info and payments. SurveyMonkey Genius Create better surveys and spot insights quickly with built-in AI. Market Research Solutions Purpose-built solutions for all of your market research needs. INDUSTRIES Healthcare Education Technology Government Financial Services See more Industries ROLES Marketing Customer Experience Product Human Resources Research See more roles USE CASES Online Polls Registration Forms Employee Feedback Event Feedback Customer Satisfaction See more use cases Contact Sales Templates Net Promoter Score Measure customer satisfaction and loyalty for your business. Customer Satisfaction Learn what makes customers happy and turn them into advocates. Website Feedback Get actionable insights to improve the user experience. Contact Information Collect contact information from prospects, invitees, and more. Event Registration Easily collect and track RSVPs for your next event. Event Feedback Find out what attendees want so that you can improve your next event. Employee Engagement Uncover insights to boost engagement and drive better results. Meeting Feedback Get feedback from your attendees so you can run better meetings. 360-degree employee evaluation Use peer feedback to help improve employee performance. Course Evaluation Create better courses and improve teaching methods. University Instructor Evaluation Learn how students rate the course material and its presentation. Product Testing Find out what your customers think about your new product ideas. See all templates Contact Sales Pricing Enterprise Resources Resource Center Best practices for using surveys and survey data Curiosity at Work Blog Our blog about surveys, tips for business, and more. Help Center Tutorials and how to guides for using SurveyMonkey. Customers How top brands drive growth with SurveyMonkey. Contact Sales English (US) English (UK) Deutsch Français Nederlands Dansk Español Suomi Italiano 日本語 한국어 Norsk Português Русский Svenska Türkçe 中文(繁體) Contact Sales Log in Sign up free Sign up free Products Product Overview SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you. SurveyMonkey Get data-driven insights from a global leader in online surveys. Integrations Integrate with 100+ apps and plug-ins to get more done. SurveyMonkey Forms Build and customize online forms to collect info and payments. SurveyMonkey Genius Create better surveys and spot insights quickly with built-in AI. Market Research Solutions Purpose-built solutions for all of your market research needs. INDUSTRIES Healthcare Education Technology Government Financial Services See more Industries ROLES Marketing Customer Experience Product Human Resources Research See more roles USE CASES Online Polls Registration Forms Employee Feedback Event Feedback Customer Satisfaction See more use cases Templates Net Promoter Score Measure customer satisfaction and loyalty for your business. Customer Satisfaction Learn what makes customers happy and turn them into advocates. Website Feedback Get actionable insights to improve the user experience. Contact Information Collect contact information from prospects, invitees, and more. Event Registration Easily collect and track RSVPs for your next event. Event Feedback Find out what attendees want so that you can improve your next event. Employee Engagement Uncover insights to boost engagement and drive better results. Meeting Feedback Get feedback from your attendees so you can run better meetings. 360-degree employee evaluation Use peer feedback to help improve employee performance. Course Evaluation Create better courses and improve teaching methods. University Instructor Evaluation Learn how students rate the course material and its presentation. Product Testing Find out what your customers think about your new product ideas. See all templates Pricing Enterprise Resources Resource Center Best practices for using surveys and survey data Curiosity at Work Blog Our blog about surveys, tips for business, and more. Help Center Tutorials and how to guides for using SurveyMonkey. Customers How top brands drive growth with SurveyMonkey. English (US) English (UK) Deutsch Français Nederlands Dansk Español Suomi Italiano 日本語 한국어 Norsk Português Русский Svenska Türkçe 中文(繁體) Contact Sales Log in Sign up free Put customer experience at the heart of your business Get the insights you need to delight and retain customers, and drive revenue growth with SurveyMonkey. Get started Explore plans Why choose SurveyMonkey for CX? Power your strategy with one platform to manage CX With our flexible platform, it’s easy to drive action across product, marketing, and more to deliver real business value. Get insights with speed and confidence Start getting customer insights in days, not months with templates and intuitive analysis features. Bring all your tools and insights together Save time and make customer insights actionable by connecting SurveyMonkey with the tools you use everyday. Trusted by 300K+ organizations worldwide Measure, analyze, and close CX gaps Easily benchmark customer experience using Net Promoter Score (NPS®) and Customer Satisfaction Score (CSAT) programs. Integrate data into 120+ business systems, including Salesforce , Marketo , and Tableau . Listen to your customers to deliver exceptional experiences Build and scale your voice of the customer (VOC) research to understand what’s working and opportunities to act. Empower teams across your organization to capture, analyze , and act on customer insights. Create products and services customers love Test product concepts and feature ideas with your target audience. Capture product feedback throughout the development lifecycle to drive adoption. Some of the ways SurveyMonkey can help you improve the customer experience NPS programs Measure how customers perceive your brand through relational and transactional NPS. Learn more Customer satisfaction Measure customer satisfaction after key interactions to pinpoint areas for improvement. Learn more Customer effort score Use customer effort score (CES) insights to improve processes and minimize costly repeat interactions. View template Customer service feedback Evaluate customer support interactions and act on issues faster. View template Website feedback Survey your user base on security, design, and more to create digital experiences that delight. View template Event feedback Create experiences that attract attendees and keep them coming back with pre- and post-event feedback. Learn more Product development Pressure test and optimize your products to drive ROI and customer loyalty. Learn more Market research Get insights from your target audience in minutes with SurveyMonkey Audience. Learn more Purchase feedback Measure purchase satisfaction to help reduce friction in the buying process. View template Choose the plan that works for you Need an enterprise-grade solution? SurveyMonkey Enterprise provides additional features like IT administration, SSO, user controls and permissions, HIPAA compliance, and more. Explore enterprise features Get tips and tools to empower your CX team Learn about trends reshaping customer experience in a survey of CX industry pros and consumers. Read the report Discover how the SurveyMonkey and Salesforce integration can help supercharge your CX strategy. Learn more Find out how Box captures insights across the customer journey and breaks down data silos. Read the case study Learn how Lionbridge increased customer satisfaction with SurveyMonkey and Power BI. Read the case study Request a demo today Ready to make CX your competitive...